Terms of Use

Welcome to the products and services ("Services") provided by Broadthought LLP, having its registered address at 10 Anson Road #26-04 International Plaza Singapore 079903 incorporated and operating under the laws of Singapore (the “Company”, “we”, “us” or “our”);

By using our Services, you (the “Customer” or “you”) agree to the terms below, so please read them carefully.  If you have any questions, comments or concerns regarding these terms or our Services, please contact us at [email protected]

Basics of Using the Services

You must follow all applicable laws in your use of the Services, including applicable export and re-export control laws and regulations. If your use of the Services is prohibited by applicable laws, then you aren't authorized to use the Services.

We can't and won't be responsible for your using the Services in a way that breaks the law.

The Services are provided by a Singapore company. We may suspend or terminate services if you do not follow our Terms, and customers removed by us may not be allowed any future access to the Services.

The materials displayed or performed or available on or through the Services, including, but not limited to, text, graphics, data, articles, photos, images, illustrations, and so forth (all of the foregoing, the "Services Content") are protected by copyright and/or other intellectual property laws. You promise to abide by all copyright notices, trademark rules, information, and restrictions contained in any Services Content that you access through the Services, and you won't use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell or otherwise exploit for any purpose any Services Content not owned by you, (i) without the prior consent of the owner of that Services Content or (ii) in a way that violates someone else's (including our) rights.

You understand that we own the Services. You won't modify, publish, transmit, participate in the transfer or sale of, reproduce (except as expressly provided in the Terms), creative derivative works based on, or otherwise exploit any of the Services. The Services may allow you to copy or download certain Services Content; please remember that just because this functionality exists, doesn't mean that all the restrictions above don't apply – they do.

These Terms grant you a non-exclusive, limited, non-transferable, freely revocable license to use the Services, subject to your compliance with all of the Terms.

We may terminate this license at any time for violation of our terms and policies.

Your Age

The Services are intended for adults of 18 years or older, if you are younger than 18, please do not use our services or submit any information about yourself to us.

Changes to Services and Terms

Because we are constantly trying to improve our Services, these Terms may also need to change. We reserve the right to change the Terms at any time, but if we do, we will bring it to your attention by placing a notice on our Services, and/or by sending you an email and/or by some other means.

If you don't agree with the new Terms, you are free to reject them; unfortunately, that means you will no longer be able to use the Services. If you use the Services in any way after a change to the Terms is effective, that means you agree to all of the changes.

Except for changes by us as described here, no other amendment or modification of these Terms will be effective unless in writing and signed by both you and us.

Your Data

Your data is never shared with anyone unless you decide to do it yourself. You have complete ownership of the data that you import into our Services.

To the extent reasonably necessary to provide you with the Service, we are free to transmit and store private data on your behalf. We may also duplicate data to provide backups and continuity of service.

Data that is subject to third-party terms or policies or other obligations continues to be governed by those terms, policies and obligations when you are using our Service.

Your Supporter Data

Our service allows you to import and store personal information that you provide or collect regarding your own customers or supporters (“Supporters”), such as data imported from a third party service such as NationBuilder (“Supporter data”).

You are responsible for ensuring that you have obtained permission from and appropriately advised your supporters on how you use their private data. You warrant to us that your use of Supporter Data in our Services is in accordance with the law and any other legal obligations you may have.

You warrant that your use of any API’s (such as NationBuilder) to import data is in accordance with the law and any other legal obligations governing the use of those API’s or services.

You may wish to make use of the NationBuilder model privacy policy to advise your users (see How we share your information) of how you collect and use their data. Please note that this reference is provided for informational purposes only, it does not constitute legal advice by us and we are not responsible for it’s content. You should consult with appropriate legal counsel to ensure (and you hereby represent and warrant to us) that your activities on our services will comply with all applicable laws.

You can learn more about what data is imported and how it is stored at our storage of imported data.


Any Personally Identifiable information that we collect about you as a customer is governed by our Privacy Policy. Such information is separate to and does not include Supporter Data.


We only expose services to the internet that are correctly secured using industry-standard practices. We have a strong focus on security and continuously find ways to improve both our monitoring and the software itself to prevent unauthorized access.

All access to your data and transaction processing is protected via SSL.

To protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify identity before granting you access to our service.

We endeavor to protect the privacy of your Personal Information, Supporter Data and any other data you share with us, but unfortunately, we cannot guarantee complete security. Newly discovered hardware or software exploits, unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of data stored by us at any time.

Our use of Your Data

For internal purposes, we may use your data (including your supporter data, customer data, and usage data) to create aggregated anonymized statistics and to increase the usability of our services.

You acknowledge that we are free to use this aggregated, anonymized data in any manner, provided that it cannot be used in any way to identify you or any of your Supporters.


All our employees agree to strict confidentiality provisions that provide for the protection of all customer data. We take this extremely seriously; any willful violation of customer confidentiality is a fireable offense and grounds for legal action. In order to provide customer support, our employees may access your data on your behalf.

Keeping your Account Secure

In order to use our Services, you are required to sign up for an account, and to sign in using a password and username ("User ID") or via a third party service (such as using your Google account).  You agree to provide us with accurate, complete, and updated registration information about yourself.  

You may not select as your User ID a name that you don't have the right to use, or another person's name with the intent to impersonate that person. You may not transfer your account to anyone else without our prior written permission.

Your account is protected by a password for your privacy and security. You will not share your account or password with anyone. You must protect the security of your account and your password and are responsible for the security of your account or any third party account that you use to login. You are responsible for maintaining the secrecy of your unique password and account information. You must prevent unauthorized access to your account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.

You are responsible for any activity associated with your account.

Pause and Shutdown

You can close your service by shutting down your account through your control panel or by emailing [email protected]

If you shut down your nation, we make every reasonable effort to permanently remove your data, including Supporter Data, from our services, within 30 days. You will not be able to recover your data in the future. Content posted publicly may remain accessible through third-party archives.

Logs and analytics information collected may remain for longer periods of time in accordance with our Privacy Policy.

Third Party API Credentials

In order to interact with third party services (for example, your Google account or NationBuilder), you will need to authorise our Services to use those services. Once you have authorised us, our Services will receive a secret token (“Token”) in order to access the third party services.

We are unable to revoke any such Token we receive from a third party service. If you no longer wish for us, or anyone else, to access the third party services using such a Token, you must revoke the access for that Token according to the policy and procedures of the third party service.

For avoidance of doubt, when you shutdown your service with us or delete your account, the access Tokens for any third party services you may have authorised us to use will not be revoked, you must instruct the third party to revoke such Tokens yourself.

Law Enforcement and Third-Party Complaints

We do not actively monitor, supervise or censor any content or data that belongs to or is provided by our customers and will refuse to honor any third-party requests to inspect customer data unless we are required to do so by law or subpoena, or directed by our customer to supply information to assist in a lawful investigation. In event of a lawful request for customer data initiated by a third party, to the extent that we are legally permitted to do so, we will make every effort to notify you and give you opportunity to challenge such access.

If we receive a third-party complaint about your content or data practices, we may forward the complaint to you for resolution. We will not mediate or be liable for any dispute over your content, even if you ignore it or fail to resolve the complaint to a third party's satisfaction. If we determine that hosting your content or data would make us criminally or civilly liable, we may require you to immediately remove the content or data.

Billing and Pricing

Most customers pay for our service on a month-to-month basis, but you can also purchase a custom plan and term. You will be responsible for paying, withholding, filing, and reporting all taxes, duties, and other governmental assessments associated with your activity in connection with the Services, provided that we may, in our sole discretion, do any of the foregoing on your behalf or for itself as it sees fit.

Customers will be billed for services upon the end of the free trial period and on a recurring basis depending on their plan, at the beginning of their term. Plans are based on the number of people in your database, so price may increase or decrease between billing periods.

Manipulating usage to avoid fees is not allowed and may result in shutdown of your account.

We may change our fees and associated features, and current pricing rates are available on our website. We do not provide refunds.

We are not liable for the actions or inactions of a payment processor. If your account goes overdue or charges are reversed, we may shut down your account.

We support peace, compassion, and a healthy earth

We have built our services to support organisations and movements that are working for peace, compassion, and a healthy earth.

We also welcome organisations that are apolitical (for example writers guilds, community support services, etc)

We reserve the right to refuse service to individuals or organisations who, in our sole opinion:

Derive income from, engage in, lobby in support of, promote or are otherwise proponents of

  • pornography, gambling, alcohol or tobacco
  • munitions, weapons and military development
  • fossil fuels or nuclear energy
  • deforestation
  • denial of climate change
  • animal testing
  • slavery or indentured servitude

Or whose business or actions undermine

  • Environmental protections
  • Taking action to prevent dangerous climate change
  • Freedom of workers to organise and to form unions
  • Peace
  • Equal rights and humane treatment for all peoples regardless of age, gender, race, sexuality, religion, nationality, health or any other unreasonable basis

This service may not be used by organisations that, in our sole opinion, engage in or promote speech, content or other forms of expression that is inappropriate, offensive, pornographic, sexually explicit, violent, hateful, libellous, slanderous, defamatory, or an infringement upon an individual’s privacy or rights.

As individual staff:

We all generally vote and are politically active. Any views expressed on Twitter or elsewhere online are as individuals. We do not hide our individual political views, preferring transparency, and we don't all agree.

Termination of Services

You're free to terminate your Services account at any time, by shutting down your account yourself or contacting us at [email protected] please refer to our Privacy Policy, to understand how we treat information you provide to us after you have stopped using our Services.

We are free to terminate (or suspend access to) your use of the Services or your account, for any reason in our discretion, including your breach of these Terms. We have the sole right to decide whether you are in violation of any of the restrictions set forth in these Terms.

Provisions that, by their nature, should survive termination of these Terms shall survive termination. By way of example, all of the following will survive termination: any obligation you have to pay us or indemnify us, any limitations on our liability, any warranty disclaimers, any terms regarding ownership or intellectual property rights, and terms regarding disputes between us.

Acceptable Use Policy

When you use the Services (including any posting or uploading or information or content), you must not:

  • use the Services outside of the interfaces we have provided or remove or alter notices or logos provided with the Services
  • engage in any unsolicited advertising, marketing or other activities, including, without limitation, any activities that violate anti-spam laws and regulations including, but not limited to, the CAN SPAM Act of 2003, the Telephone Consumer Protection Act, and the Do-Not-Call Implementation Act
  • conduct penetration tests of any Services-related system or network
  • attempt to “hack” or otherwise compromise the security of our Services
  • use extreme bandwidth capacity in a way that threatens our infrastructure
  • attempt to access nations, data or information that you are not authorized to access
  • upload viruses or malware or attempt to overload the system with email or traffic
  • promote commercial services that are not your own unless you are authorized to do so
  • infringe or violate the intellectual property rights, privacy rights or any other rights of anyone else (including us)
  • violate any law or regulation
  • post or upload any content that, in our reasonable discretion, is likely to expose us to civil or criminal liability
  • jeopardize the security of your Services account or anyone else's (such as allowing someone else to log on as you on the Services)
  • attempt, in any manner, to obtain the password, account, or other security information from any other user
  • violate the security of any computer network, or crack any passwords or security encryption codes
  • decompile, reverse engineer, or otherwise attempt to obtain the source code or underlying ideas or information of or relating to the Services.

A violation of any of the foregoing is grounds for termination of your right to use or access the Services.

Responsibility for Content

Content and information displayed on the Services is the sole responsibility of the person or organization providing that content, and you access all such content and information at your sole risk. We aren’t liable for any errors or omissions in that content or information, or for any damages or loss you might suffer in connection with it. We do not review content posted on the Services, and any issues with that content should be directed to its owners. You are solely responsible for interactions with other users of the Services.

If there is a dispute between participants on this site, or between users and any third party, you agree that we are under no obligation to become involved. In the event that you have a dispute with one or more other users, you release us, our officers, employees, agents, and successors from claims, demands, and damages of every kind or nature, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes and/or our Services.

Links to External Services
The Services may contain links or connections to third party websites or services that are not owned or controlled by us. When you access third party websites or use third party services, you accept that there are risks in doing so, and that we are not responsible for such risks. We encourage you to be aware when you leave the Services and to read the terms and conditions and privacy policy of each third party website or service that you visit or use. We have no control over, and assume no responsibility for, the content, accuracy, privacy policies, or practices of or opinions expressed in any third party websites or by any third party that you interact with through the Services. By using the Services, you release and hold us harmless from any and all liability arising from your use of any third party website or service.

Organizational Users

If you're using any of our Services on behalf of an organization or entity, you affirm that you have the right to act on behalf of that organization or entity, and that these Terms apply to the organization or entity (and all references to "you" and similar terms refer to that organization or entity). The organization or entity will hold harmless and indemnify us (and our affiliates, officers, agents, and employees) from any claim, suit or action arising from or related to the use of the Services or violation of these terms, including any liability or expense arising from claims, losses, damages, suits, judgments, litigation costs and attorneys' fees.

Availability of Services

We work hard to provide high-performance services and will work with you to provide an excellent customer experience.

We will use reasonable efforts consistent with prevailing industry standards to maintain the Services in a manner which minimizes errors and interruptions in the Services and shall perform the Implementation Services in a professional and workmanlike manner.

Services may be temporarily unavailable for scheduled maintenance or for unscheduled emergency maintenance, either by us or by third-party providers, or because of other causes beyond our reasonable control, but we will use reasonable efforts to provide advance notice in writing or by e-mail of any scheduled service disruption.

Limitation of Liability

Other than as expressly set out in these Terms or our Privacy Policy, neither us nor our partners, suppliers or API application providers make any specific promises about the Services. We don't make any commitments about the content within the Services, the specific function of the Services, or their reliability, legality, availability, or ability to meet your needs. We provide the Services "AS IS" and you use them at your own risk.  To the extent permitted by law, we disclaim all warranties, express or implied, including, without limitation the warranties of merchantability, fitness for particular purposes, and noninfringement.

To the fullest extent permitted by law, we and our partners, suppliers, API application providers, employees, officers, contractors, affiliates and representatives, will not be responsible (under any legal or equitable theory) for:

  1. error or interruption of use or for loss or inaccuracy or corruption of data or cost of procurement of substitute goods, services or technology or loss of business; or
  2. lost profits, revenues, or data, financial losses, or indirect, special, consequential, exemplary or punitive damages; or
  3. any amounts (in the aggregate) in excess of the amount you paid us to use the Services in the 12 months prior to the act which gave rise to the claim, or
  4. any loss or damage that is not reasonably foreseeable or that is outside of our or their reasonable control.


We may provide notifications, whether such notifications are required by law or are for marketing or other business related purposes, to you via email notice, written or hard copy notice, or through posting of such notice on the Service, as determined by us. We are not responsible for any automatic filtering you or your network provider may apply to email notifications we send to the email address you provide us. We recommend that you add [email protected] to your email address book to help ensure you receive email notifications from us.

No Partnership or Joint Venture

No agency, partnership, joint venture, or employment is created as a result of these Terms and you do not have any authority of any kind to bind us in any respect whatsoever. You and we agree there are no third party beneficiaries intended under these Terms.

Governing Law

This Agreement shall be governed by the laws of Singapore without regard to its conflict of laws provisions. Any claim or dispute between you and us that arises in whole or in part from the Services shall be decided exclusively by a court of competent jurisdiction located in Singapore, unless submitted to arbitration as set forth in these Terms.


For any claim (excluding claims for injunctive or other equitable relief) under these Terms where the total amount of the award sought is less than $10,000, the party requesting relief may elect to resolve the dispute through binding non-appearance-based arbitration. The party electing such arbitration shall initiate the arbitration through an established alternative dispute resolution ("ADR") provider mutually agreed upon by the parties. The ADR provider and the parties must comply with the following rules: a) the arbitration shall be conducted by telephone, online and/or be solely based on written submissions, as selected by the party initiating the arbitration; b) the arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties; and c) any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.


We have the rights to enforce these Terms even if we don't do so right away. No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such term or any other term. You cannot reassign the duty to abide by these Terms or your rights hereunder. We may reassign these Terms in order to continue to provide the Services.

Other Terms

The Terms, together with our Privacy Policy shall constitute the entire agreement between you and us concerning the Services. You may be subject to additional third-party terms and policies based on your use of the Services.

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable.

Last Updated: January 13, 2017